Let us help you – it’s all free of charge, and could save your business a lot of money”

Overview: Effective communication with your customers and suppliers is vital to any business.

No matter what business you are in, the above statement still holds true today, and despite the recent advent of email and the Internet for communicating, voice still remains an essential communication platform for todays businesses. What has changed however, is how businesses can make better use of new voice technologies, and next-generation phone systems take this to an entirely new level, providing advanced business solutions like interactive text-to-speech and voice-recognition features that were simply unfeasible as little as five years ago.

left

Perhaps you have a new regulatory requirement to record all incoming/outgoing calls for compliance purposes, or maybe you wish to undertake some new marketing activities and therefore some new numbers would be invaluable to track the response rates from various publications, even disaster recovery is fully addressed with our solutions….if necessary in the event of a disaster, you could redeploy any of our next-generation SIP based phone systems anywhere (with an internet connection) in under 30 minutes and be up and running with the same phone numbers – try doing that with a traditional phone system, whereby Telstra’s lead time just for installing some new lines is around 2-4 weeks. Could your business survive without access to their primary phone numbers for a day, let alone a month, and what if you move to another geographic location, you may lose your precious numbers altogether – not so with our solutions, you could move your entire business to another country and still retain all your Australian based numbers.

And the biggest change of all, is that this technology is now available in all our entry-level IP Phone Systems, finally levelling the playing field so that even small businesses can have all this advanced functionality that would normally be the preserve of large corporates spending hundreds of thousands of dollars on such systems.

Obviously almost every company in the world has a phone system, but the question is, do they actually use it to its fullest potential. Below is a selection of the main telecoms related products and services we offer broken down into appropriate categories, hopefully this should give you some insight into how you can take your business communications to the next level, whilst also becoming more efficient (and therefore more profitable) and by portraying a more professional image in the process to both prospective and existing clients.

Save Money and Reduce Costs
  • LCR (Least Cost Routing): Cheaper ongoing call costs, if you make regular calls to mobiles then this is guaranteed to save you money
  • IP PBX Phone Systems: Take advantage of new SIP connection technologies, and make free calls between offices and homeworkers
  • Hosted PBX: Rent a next-gen phone system, for less than you probably pay for maintaining your existing system
  • Mobile Phones: Put all your mobiles onto one main business plan, this alone can save thousands of pounds a year
Make You Phone System Work for You
  • Voicemail and Email Integration: Give all your staff a personal voicemail box, messages are even automatically converted to sound files and automatically emailed wherever you want, even to a mobile phone
  • Dictation Features: Let your phone system becomes a full dictation system, allowing you to call it wherever you are and provide you will full dictation functionality. Once completed your final dictation is converted to a sound file and emailed wherever you want for transcribing by a secretary
  • Call Recording: Have all your incoming phone calls recorded, or both incoming/outgoing calls. You can even record just a single extension, or group of extensions in order to provide staff training or for compliance purposes
  • Automatic Reminders: Get your phone system to call you (or your clients) at specific times to relay important announcements or appointment reminders
  • DID (Direct In Dial) Numbers: Give all your staff their own personal office phone number, this allows clients to call the correct person immediately and frees up your switchboard from answering calls needlessly
Use Your Phone System as a Marketing Solution

right

  • IVR (Interactive Voice Response): Use your phone system to answer all incoming calls (or just those on a certain number) and provide an interactive menu system allowing callers to direct themselves quickly to the most appropriate person
  • Business Answering Services: Need the personal touch, have your calls handled by a professional call centre if you are unable to take the call. It costs less than you think, and provides the most personal customer facing solution available, all calls are handled as if they were taken by your own staff
  • Geographic Numbers: Want to expand into a new area, getting a geographic number in another location will allow you to seem more local to prospective clients and also provide them with a local contact number. You could also use them temporarily for marketing purposes to track the effectiveness of a particular campaign.
  • 1800/1300 Numbers: Use these numbers to provide callers a free way to contact you, or alternatively use the premium rate numbers to provide income for an information related product/service, for example as a support line for your clients
  • MoH (Music-on-hold): If your clients are on-hold, use this time to inform them of featured products and services you offer. We can provide full music-on-hold services as well as professional voiceovers. Using our next-gen phone systems you can easily and quickly create these in-house

Telecoms FAQ

These are answers to questions that we are routinely asked relating to our telecoms products and services.  If the answer to your specific question is not listed, then please let us know and we will get it included so that others may benefit.  Alternatively if you just want to save money on your existing lines through Least Cost Routing, we can do that as well.

Will I save money on my phone bills?

Yes, by routing calls via VoIP, your telephone bills can be reduced dramatically. This is especially true for long distance and international calls.

If I call on VoIP does the other person need to be on VoIP also?

No, if you are calling another VoIP user, then the call is completely free. However, you can call any landline or mobile, anywhere in the world. These calls are typically around 1p per minute.

How do I know I am making a VoIP call or a landline call?

Normally you shouldn’t be able to tell the difference, the system can be configured to automatically route certain calls (such as international calls) over VoIP, but others over landlines. You can however, manually select your outgoing route, if you wish, when you dial the number.

How else can I save on telecoms costs?

Not only do you save on call charges, but line rental is free and DID (Direct In dial Numbers) numbers are significantly cheaper too!  This means you can reduce the number of landlines in your business, as well as getting additional services and features.

How are calls billed?

We bill all calls on a monthly basis. Calls are fully itemised and charged on a per-second basis. There are no minimum call charges, nor any connection charges.

Can I transfer my numbers?

Of course, if you have DID numbers that you wish to keep, but want to reduce the number of landlines you have, we can transfer your existing numbers to VoIP. They are then with you for life, and can be used from any office and any location.  For example, you can have Sydney numbers piped to your office in New Castle, and there is no charge!

Where do I call for technical support?

Technical support for any product or service we supply is provided as part of an ongoing telephone & remote access support package. This is provided on an annual basis for a fixed fee. There are no limits to the number of incidents supported.

Can the System be connected to an existing LAN?

Yes, the PBX is connected to a computer network, as are IP Phones.

What expansion capabilities are available on the PBX systems?

Most of the PBX systems provides unlimited extensions and unlimited lines. These are all available and can be accessed immediately without the need for expansion. Your only restrictions are the number of handsets you have, and the capacity of your telephone lines or broadband connection.

Is a phone license required for any of the extensions?

No, all extensions work as soon as the system is powered on.

Is Voicemail included?

Yes. It will also forward voicemails to email, or access via a web browser

What are the voice mail maximums?

There is over 1,000 hours recording time available, dependent on the storage capacity of the PBX.

Can user A call user B's voicemail to leave a message even if user B is available?

Yes.

Does the Phone System support Multi Level Auto Attendant (MLAA)?

Yes, the amount of levels depends on how the Phone system is set and is not restricted in any way

Can I have a remote user with the PBX?

Yes. You can have any many remote users as you wish, all that is needed is a broadband connection at both ends.

Where is the call recording information stored?

Call recording is offered on demand or constant, and is stored as a sound file on the system.

Is it possible for two small businesses to share one PBX?

Yes, as long as each company has a dedicated incoming line or DID number they can appear and operate completely independently.

What is the maximum distance limit for the Ethernet?

The maximum distance is 100 meters away from the system. This is a limitation of the Ethernet. Using switches or repeaters will increase the distance.

What type of landlines are supported?

All types of landline connections can be supported – analogue, ISDN2, ISDN30 (E1)

What voice protocols are supported?

ISDN is standard Euro ISDN using Q931 on BRI/PRI.

What Data protocols are supported?

IP, TCP & UDP.

Does the PBX system support Quality of Service (Qos)?

QoS is provided at the Ethernet layer using DSCP format.

Does the system support voice compression?

Yes. Voice is encoded as G.729, GSM, or uncompressed at G.711a (alaw)

What IP phones can I use with the PBX?

Most of the PBX system uses the open-standard SIP protocol, so as long as the IP phone supports open-standard protocols then it should be an issue.

Does the PBX terminate fax calls?

Yes. However, compatibility with all types of fax equipment is not guaranteed.

Does the PBX System support Instant Messaging, presence and other productivity tools?

Yes Absolutely. Most of IP based PBX supports all this with its on screen software. It can provide instant messaging and presence, it gives users the power of making and receiving calls, central and local address books, call logs, call park and pickup, Outlook and ACT! integration

Can calls be routed to operators instead of the automated attendants?

Yes. When no automated attendants are scheduled, calls can be routed directly to the operators.

Can multiple automated attendants be configured on the system?

Yes. You can create an unlimited number of automated attendants.

How are operators and ACD's configured on the System?

All configuration is done through the web browser admin screen.

What do I use ACD groups for?

ACD groups are ideal for contact centers; help desks, technical support, or sales.

Can I use presence with operators?

Yes. Users can always view the presence of other users within the entire company. This leads to effective call routing because an operator can immediately see that a user is busy or not available and route the call to voice mail or other users.

What happens when the PBX completely fails?

If a PBX completely fails, all existing sessions are dropped, as is the case with all PBX’s today. As there are only two connections (power and network) an PBX unit can be removed and replaced in a matter of seconds. All systems back themselves up on a weekly basis, providing easy restore to another unit. We would always recommend using a UPS battery backup device however, to prevent issues resulting from power loss/spikes from your normal mains supply.